Multiple Agents
On your single central number you can have multiple agents addressing customer queries and requests. This works in your favor, on multiple levels. You don’t have to manage multiple numbers to scale your support staff and you can now cater to queries 24×7 or have agents solving them at the same time
Auto Response
You can set auto-responses for customers with common queries. In a more technical sense, they will be bots talking to your customers on your behalf. At any point, the bot is stuck or unable to respond to a question a support staff can take over the conversation. This helps you reduce staff cost and manage traffic in the log run
